We called N W Poole at 8:00 this morning. I’m sitting here at 10:40 a.m and they have finished replacing my deep well pump and I have water! They replaced everything for less than half their competitors price and used top quality parts. Unbelievable service. I will use them again and again. Thank you N W Poole!!
These guys are top notch pros and experts in their field. They went above and beyond to make sure I was happy with the install of the well at my new home answering all questions with a sincerity hard to find these days. Customer service isn’t just a word with these guys as they live it everyday. They will definitely get my business again and I highly recommend them for any of your well/septic and water treatment needs! A+
We had a leak coming from our pump supply line. I called as soon as they opened and spoke to s service technician. He understood the problem and dispatched a service team . The service team arrived and took care of the problem.great service and very reasonable charge.
Thank you.
Not many companies left like this.
We moved into a house with water that was 5 ph and loaded with rust and iron. We bought a rather pricey system from them, but it has turned out to be a great investment. Our water is crystal clear, tastes good, and tests at an optimal ph range. Their technicians answer their texts promptly and are there when you need them. It is a family owned business, and they know what they are doing.
After living with this water system for 7 months, we just filled our hot tub for the first time, 450 gallons, and the water was perfectly balanced. I highly recommend this company.
I must admit that I used Google reviews to find NW Poole Well & Pump Co, had the pleasure of speaking with Ryan Letchworth on my first call. My Mom had a problem with her well and it needed repair. Ryan, and two of his techs David and Garret arrived as promised and worked diligently. My Moms well was a hard fix and these guys stayed on top of it and now her water is better than before. Only a few months after my Mom’s repair I started needing to replace filters daily on our well, again NW Poole to the rescue! Garret and David arrived and took care of our problem. Garret and David are courteous and hard workers. You can tell that this is a good company to work for, it shows with their staff from office to techs. I have no doubt that they will remain on my list for any future well repairs and would highly recommend their company.
We had an awesome experience with NW Poole, who we called late afternoon when our 18 year old well pump seemed to fail without warning. They were responsive and scheduled us for service the following morning. They showed up early and got to work and discovered that our tank and switch went bad, not the pump. Just replacing the tank and switch would have saved us a ton of money. We opted to do that, but also opted to replace the pump as well. So glad we did. The guys did a great job and walked me through what they were doing. I recommend them highly for any well work.
We were scheduled for first thing Tuesday morning. Garrett and David came out and diagnosed our situation. They were very polite, professional, and took our concerns seriously. Our repair was scheduled two days later. We are extremely satisfied with the service we received. We highly recommend N.W. Poole.
I cannot say one bad thing about this company! They have treated me and my husband right ever since we started using them. We had a leak under our house over the weekend and they came out on that Monday and fixed us by that afternoon. Very prompt and professional company. I will not call anyone else just because of the service they provide.
Absolutely the best group of people within the industry of well installation. Every single person I came in contact with was very polite and knowledgeable. The guys out in the field couldn’t have been more polite.They were extremely patient with my questions and concerns and went above and beyond to make sure I was a satisfied customer. I can’t say enough good things about this company!
Wonderful. Called them in need. Got out to me first thing the next day. Called me to let me know they were on the way. Called me when they were finished. Was able to pay by CC over the phone! I’d definitely recommend them as a professional and prompt service!
Great service! We needed service done to our well water pump and they were fixed it quickly and gave us good recommendations for things we could do to improve a problem we were having with our water, which has iron in it. Would recommend them to anyone.
